So you really thought you were going to get that badge eh? Look no further - we are here to help.


Before you open a ticket - consider the following:

  • Make sure you have met the badge criteria. 99.9% of all badge inquiries on why someone didn't unlock the badge are the direct result of a user not understanding the requirements.
  • We try to make unlocking badges fun, so the descriptions and hints are meant to be riddles. Try to the solve the puzzle first before opening a ticket!
  • Look around Untappd and see if you meet the criteria from people who already got the badge. It's good way to double check.
  • By default, all badges are non-retroactive. This means that whenever they are released, that's when it counts. Previous check-ins do not count. You can follow us on our blog at for release dates on badges. If you would like to enable Retroactive badges, so that your whole history counts - please review this link: